Hearing Aid Battery Shop Customer Service & Policies
The Hearing Aid Battery Shop is an e-commerce shopping site, owned by Micropower Battery Company (MBC). MBC is one of the largest wholesale distributors of hearing aid batteries in the world and has been in business since 1989. We deal directly with every manufacturer. This enables us to provide extremely competitive prices to consumers and wholesalers anywhere in the world. Nobody knows hearing aid batteries better than us.
Shipping and Handling Information
We strive to maintain all items in stock and ship most orders the same day or the next business day. We ship 6 days per week. All product is shipped from Miami, Florida USA.
Domestic Shipping: SHIPPING IS FREE, on all orders within the United States. Expedited and Express shipping is available for an additional cost. We use the U.S. Postal Service, and UPS. UPS ground may be used in USA for the delivery of larger orders. Transit times within the USA are 1-7 days for USPS First Class and 1-3 days for USPS Priority Mail.
International Shipping: WE SHALL BE POSTING OUR INTERNATIONAL RATES HERE SOON. A customs declaration form accompanies the parcel and customers may be required to pay customs duties upon receipt of their package. Many countries have duty exemptions for small value parcels and some countries are duty-exempt for hearing aid batteries. Customers will be billed the shipping cost for returned or rejected packages. Transit times for international destinations are approximately 7-18 days, although for some countries such as Italy, Brazil, and others, delivery time may take longer.
For additional information, contact our customer service department.
Payments and Currencies
We accept the following forms of payment: Visa, MasterCard, American Express, DiscoverCard, Paypal, and Google checkout. You credit card is not charged until we ship you order. We accept the following currencies: U.S. dollar, Euro, Canadian dollar, Australian dollar, Japanese Yen, Indian Rupee, Russian Ruble, and Chinese Ruan. Our name will appear on your credit card bill as "Hearing Aid Battery Shop."
Customer Confidentiality, Privacy, and Security
We promise to maintain all customer information confidential. Your information will never be sold or given to a third party. We do not send email offers to our customers. Our check out process utilizes 128bit SSL encryption, similar to the encryption practices utilized by encrypted banking websites.
Product Freshness and Guarantee
We promise to supply you with the freshest available batteries and the latest available product date codes. We receive all product directly from the manufacturers on a weekly or monthly basis. In additional to the manufacturer product guarantee, Hearing Aid Battery Shop goes one step further and agrees to provide total product satisfaction to every customer. We want all of our customers to be happy.
Hearing Aid Battery Product Returns
We have a generous return policy. Any product may be returned for credit or refund within 90 days of purchase. If product is returned due to defect or delivery error, we will reimburse the customer the return shipping cost. If the product is returned due to any other reason, the customer is required to pay the return shipping and will be charged the cost of the original outbound shipping. Customers must receive a Return Authorization prior to returning any product.
Contact Information and Hours of Operation
Our website is open 24 hours per day, 7 days per week. Our office hours are Monday through Friday, 8AM - 5PM EST. We are closed for U.S. national holidays. Our Customer Service telephone is toll-free 800-680-2355 or (001) 305-371-9200. You can also fax us at (001) 305-371-9400. Chat service hours are generally the same as our office hours. Customers may also contact us via our email contact form